What is Onewheel?
Onewheel is a self-balancing electric skateboard that can reach speeds of up to 30 mph. It is manufactured by Future Motion, a California-based company that was founded in 2013. Onewheel has six models: Onewheel, Onewheel+, Onewheel+ XR, Onewheel Pint, Onewheel Pint X, and Onewheel GT. The skateboards are sold online and through independent retailers.
Why are Onewheel skateboards recalled?
The U.S. Consumer Product Safety Commission (CPSC) announced on October 1, 2023, that all models of Onewheel skateboards are under recall after at least four deaths and multiple injuries were reported in recent years. The CPSC said that the skateboards can stop balancing the rider if the boards’ limits are exceeded, posing a crash hazard that can result in serious injury or death. The deaths resulted from head trauma, and in at least three of the cases, the rider was not wearing a helmet. The injuries included traumatic brain injury, concussion, paralysis, body fractures, and ligament damage.
The CPSC had previously warned consumers to stop using Onewheel skateboards in November 2022, but Future Motion refused to agree to an acceptable recall of the product at that time. The CPSC said that it evaluated the Onewheel products and found that they can cause the rider to be ejected from the product, which can result in serious injury or death to the rider.
What is the solution for Onewheel owners?
Future Motion is now cooperating with the recall, and the company is rolling out a firmware update to address the safety issues, using what it called “haptic buzz”. “Haptic buzz is an alert riders can hear and feel when experiencing certain situations that can result in a crash,” Future Motion wrote in its recall statement. The firmware update will be available in a few weeks, and is only applicable for Onewheel GT, Pint X, Pint, and XR products, not original Onewheel and Onewheel+ skateboards, the company said.
People who own an impacted Onewheel skateboard should stop using it immediately, the CPSC and Future Motion advised. The recall affects about 300,000 skateboards sold from January 2014 through September 2023. Owners of original Onewheel and Onewheel+ skateboards can arrange to receive a prorated refund in the form of $100 in store credit after disposing of the product, the CPSC and Future Motion said. Owners of other models can check their board’s eligibility and learn more about installing the update with Onewheel’s app on Future Motion’s website.
The CPSC and Future Motion also encouraged riders to wear personal safety equipment, such as helmets, wrist guards, elbow pads, and knee pads, when using Onewheel skateboards.
How to contact Future Motion or the CPSC?
Future Motion can be contacted toll-free at 888-973-9877 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at firstname.lastname@example.org, or online at www.onewheel.com and click on “Recall” at the bottom of the page for more information.
The CPSC can be contacted toll-free at 800-638-2772 from 8 a.m. to 5:30 p.m. ET Monday through Friday, by email at Clearinghouse@cpsc.gov, or online at www.cpsc.gov and click on “Recalls” for more information.